Helper communication
Under Helper communication, you can configure basic global communication settings.
Contact person
We recommend providing your Helpers with at least an email address they can use if they have any questions. The information you enter here is displayed to Helpers in the Helper section:
- Contact person name
- Contact person phone number
- Contact person email
- Your organisation's website
Default language
You can choose from four languages for automated emails sent by VOLAGIC. Only system-generated content is translated; content you enter for Jobs/Events is always displayed exactly as you entered it.
Helper section intro text
Your Helpers use the Helper section to access their Tasks. To help guide or welcome them, you can add an intro text. Our recommendation: write as much as necessary, but as little as possible – Helpers should be able to find their Tasks as quickly and easily as possible. We have created a tutorial for the Helper section that you can embed here as a link:
Go to the Helper section tutorial
Confirmation email intro text
VOLAGIC automatically sends a confirmation email to Helpers as soon as a Task has been taken on. It contains all the details of the selected Task as well as the organisation's contact information. You can add a text here that will be used as the introduction to this email. The text you enter here is used in all confirmation emails, so it is not possible to create different intro texts for individual Events.
Days before Event notification
Here you can define how many days before the Task the automatic reminder email is sent. If you do not want to send a reminder email, you can also select this option from the dropdown.
Disable confirmation email
If this option is enabled, the system will no longer send confirmation emails. There is no option to send confirmation emails retrospectively, so we recommend that you do not disable them.
Reminder email for team members
This option only applies to Expert subscriptions with Teamadmin mode enabled. Here you specify whether Helpers who have been assigned to Tasks by Teamadmins should receive the automatic reminder.
Reminder email intro text
As with the confirmation email, you can also define an intro text for the reminder email.
Email notifications for automatic assignment
If you want to assign Tasks automatically, you can define here whether a confirmation email is sent for Tasks assigned in this way.
Email notifications for manual assignment (default)
As an administrator, you can assign Tasks manually. You can choose whether Helpers should be notified about the assignment you have made. Here you define the default setting – in other words, whether the "Notify Helpers" checkbox is enabled by default. You can also change this setting for each individual assignment.
